#1 (permalink)  
Old 10-19-2005, 08:51 PM
weibosgirl
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Posts: n/a
Default Sims2 problem instaling

Hi, I just bought a new Dell Dimension 8400. Apparently I have all of the
system requirments but my game won't instal. It says that it can't transfer a
file from the media and then you have to cancel the installation. Does anyone
have any suggestions?
Thanks
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  #2 (permalink)  
Old 10-19-2005, 08:51 PM
Jimmy S.
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Posts: n/a
Default Re: Sims2 problem instaling

Hi,

"weibosgirl" <weibosgirl@discussions.microsoft.com> wrote in message news:81D83AD0-B531-4769-B572-9722BF3F3A1E@microsoft.com...
| Hi, I just bought a new Dell Dimension 8400. Apparently I have all of the
| system requirments but my game won't instal. It says that it can't transfer a
| file from the media and then you have to cancel the installation. Does anyone
| have any suggestions?
| Thanks

That type of error could mean the CD is corrupt... Check the CD
and the CD Player. Clean both using a Cleaning Kit, and check for
scratches on the CD. Try installing the game on another computer,
if the game installs, the culprit is probably your CD ROM drive if it
doesn't install then it's the CD, in which case you need to replace it.

Before replacing the CD, try copying it to your hard drive and then
run the setup / installation program from there. To copy the CD go
to My Computer, Right-Click the CD, Choose "Copy", then Right-
Click on your Hard Drive, Choose "Paste".

Uninstall the game using Add-Remove programs before attempting
to reinstall it. (Start / Control Panel / Add-Remove Programs).

Here are three basic troubleshooting steps which I recommend:

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de and/or
Adaware (www.lavasoftusa.com) to remove any Spyware/Adware.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

If nothing including those 3 steps have resolved the problem so far,
here's more basic troubleshooting steps and information including:
The Safedisc patch
How to check CD for imperfections, and
How to Disable Virtual CD rom drives which is described at:
http://tinyurl.com/2387c (EA General Support Page) and also:

How to Troubleshoot Disc-Reading Issues
Error Messages That May Be Caused by Disc-Reading Issues
Troubleshoot Error Messages
Examine the Disc
Clean the Disc
Test the Disc in a Different Drive
Clean the Drive
Test Disc Read with Copy or Xcopy
Quit Unnecessary Software
Switch the Drive Controller to DMA Mode, and
How to Troubleshoot DVD Error Messages is available in this
MS Article: http://support.microsoft.com/default.aspx?kbid=321641

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default...d=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
__________________________________________________ _______




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  #3 (permalink)  
Old 10-21-2005, 06:50 PM
weibosgirl
Guest
 
Posts: n/a
Default Re: Sims2 problem instaling

Thanks Jimmy,
I still can't make it work, the specific file it can't seem to transfer from
the media is "TSData/Res/Sound/sfx1.package"...Do you have any suggestions
for that?

"Jimmy S." wrote:

> Hi,
>
> "weibosgirl" <weibosgirl@discussions.microsoft.com> wrote in message news:81D83AD0-B531-4769-B572-9722BF3F3A1E@microsoft.com...
> | Hi, I just bought a new Dell Dimension 8400. Apparently I have all of the
> | system requirments but my game won't instal. It says that it can't transfer a
> | file from the media and then you have to cancel the installation. Does anyone
> | have any suggestions?
> | Thanks
>
> That type of error could mean the CD is corrupt... Check the CD
> and the CD Player. Clean both using a Cleaning Kit, and check for
> scratches on the CD. Try installing the game on another computer,
> if the game installs, the culprit is probably your CD ROM drive if it
> doesn't install then it's the CD, in which case you need to replace it.
>
> Before replacing the CD, try copying it to your hard drive and then
> run the setup / installation program from there. To copy the CD go
> to My Computer, Right-Click the CD, Choose "Copy", then Right-
> Click on your Hard Drive, Choose "Paste".
>
> Uninstall the game using Add-Remove programs before attempting
> to reinstall it. (Start / Control Panel / Add-Remove Programs).
>
> Here are three basic troubleshooting steps which I recommend:
>
> 1. To see if it's a software conflict: Temporarily disable Startup
> programs one at a time, starting with Firewall, Antivirus, and ad
> blockers using: http://new.jtsoft2001.com/windows/startup.php
>
> You can lookup what a program does before you disable it here:
> http://www.sysinfo.org/startuplist.php
>
> 2. Run a virus scan at: http://housecall.antivirus.com Afterwards
> Download & Run Spybot from: http://security.kolla.de and/or
> Adaware (www.lavasoftusa.com) to remove any Spyware/Adware.
>
> 3. Click My Computer / Rightclick the Drive & Choose Properties
> / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
> the "Error-Checking" and "Defragmentation" utilities.
>
> If nothing including those 3 steps have resolved the problem so far,
> here's more basic troubleshooting steps and information including:
> The Safedisc patch
> How to check CD for imperfections, and
> How to Disable Virtual CD rom drives which is described at:
> http://tinyurl.com/2387c (EA General Support Page) and also:
>
> How to Troubleshoot Disc-Reading Issues
> Error Messages That May Be Caused by Disc-Reading Issues
> Troubleshoot Error Messages
> Examine the Disc
> Clean the Disc
> Test the Disc in a Different Drive
> Clean the Drive
> Test Disc Read with Copy or Xcopy
> Quit Unnecessary Software
> Switch the Drive Controller to DMA Mode, and
> How to Troubleshoot DVD Error Messages is available in this
> MS Article: http://support.microsoft.com/default.aspx?kbid=321641
>
> --
> Cheers, Windows XP MVP Shell / User
> Jimmy S. http://mvp.support.microsoft.com
>
> Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
> Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
> MS Support at: http://support.microsoft.com/default...d=sz;en-us;top
> My advice is donated "AS IS" without warranty; nor do I confer any rights.
> __________________________________________________ _______
>
>
>
>
>

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  #4 (permalink)  
Old 10-21-2005, 06:50 PM
Jimmy S.
Guest
 
Posts: n/a
Default Re: Sims2 problem instaling

Hi weibosgirl,

Are you able to copy and paste that file to your computer
from the CD using Windows Explorer, or do you get an error?

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
__________________________________________________ _______

"weibosgirl" <weibosgirl@discussions.microsoft.com> wrote in message news:326D3641-581D-418F-9B76-17C6249C7334@microsoft.com...
| Thanks Jimmy,
| I still can't make it work, the specific file it can't seem to transfer from
| the media is "TSData/Res/Sound/sfx1.package"...Do you have any suggestions
| for that?
|
| "Jimmy S." wrote:
|
| > Hi,
| >
| > "weibosgirl" <weibosgirl@discussions.microsoft.com> wrote in message news:81D83AD0-B531-4769-B572-9722BF3F3A1E@microsoft.com...
| > | Hi, I just bought a new Dell Dimension 8400. Apparently I have all of the
| > | system requirments but my game won't instal. It says that it can't transfer a
| > | file from the media and then you have to cancel the installation. Does anyone
| > | have any suggestions?
| > | Thanks
| >
| > That type of error could mean the CD is corrupt... Check the CD
| > and the CD Player. Clean both using a Cleaning Kit, and check for
| > scratches on the CD. Try installing the game on another computer,
| > if the game installs, the culprit is probably your CD ROM drive if it
| > doesn't install then it's the CD, in which case you need to replace it.
| >
| > Before replacing the CD, try copying it to your hard drive and then
| > run the setup / installation program from there. To copy the CD go
| > to My Computer, Right-Click the CD, Choose "Copy", then Right-
| > Click on your Hard Drive, Choose "Paste".
| >
| > Uninstall the game using Add-Remove programs before attempting
| > to reinstall it. (Start / Control Panel / Add-Remove Programs).
| >
| > Here are three basic troubleshooting steps which I recommend:
| >
| > 1. To see if it's a software conflict: Temporarily disable Startup
| > programs one at a time, starting with Firewall, Antivirus, and ad
| > blockers using: http://new.jtsoft2001.com/windows/startup.php
| >
| > You can lookup what a program does before you disable it here:
| > http://www.sysinfo.org/startuplist.php
| >
| > 2. Run a virus scan at: http://housecall.antivirus.com Afterwards
| > Download & Run Spybot from: http://security.kolla.de and/or
| > Adaware (www.lavasoftusa.com) to remove any Spyware/Adware.
| >
| > 3. Click My Computer / Rightclick the Drive & Choose Properties
| > / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
| > the "Error-Checking" and "Defragmentation" utilities.
| >
| > If nothing including those 3 steps have resolved the problem so far,
| > here's more basic troubleshooting steps and information including:
| > The Safedisc patch
| > How to check CD for imperfections, and
| > How to Disable Virtual CD rom drives which is described at:
| > http://tinyurl.com/2387c (EA General Support Page) and also:
| >
| > How to Troubleshoot Disc-Reading Issues
| > Error Messages That May Be Caused by Disc-Reading Issues
| > Troubleshoot Error Messages
| > Examine the Disc
| > Clean the Disc
| > Test the Disc in a Different Drive
| > Clean the Drive
| > Test Disc Read with Copy or Xcopy
| > Quit Unnecessary Software
| > Switch the Drive Controller to DMA Mode, and
| > How to Troubleshoot DVD Error Messages is available in this
| > MS Article: http://support.microsoft.com/default.aspx?kbid=321641
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S. http://mvp.support.microsoft.com
| >
| > Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
| > MS Support at: http://support.microsoft.com/default...d=sz;en-us;top
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > __________________________________________________ _______
| >
| >
| >
| >
| >


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